Frequently Asked Questions (FAQ)

What causes dry, gritty eyes when I use a computer or phone?

The main cause is Digital Eye Strain. When we look at screens, our blink rate drops by up to 60%, meaning our tears evaporate too quickly. This leads to dryness, grittiness, and blurred vision. Taking 20-second breaks every 20 minutes can help.

What is Meibomian Gland Dysfunction (MGD)?

MGD is a common condition where the tiny oil glands (meibomian glands) in your eyelids become blocked. Since these glands supply the oil layer of your tears, MGD causes tears to evaporate too quickly, leading to chronic dry eye symptoms. Warm compresses are typically recommended to help soothe these glands.

Is the Self Warming Eye Mask safe for daily use?

Yes. The mask provides the gentle, consistent moist heat (around 40°C) that optometrists often recommend for therapeutic relief. It's safe to use daily as part of your evening wind-down ritual to ease tension and support natural moisture.

How often should I use a warm compress for dry eyes?

For therapeutic relief, most optometrists recommend applying a warm compress for 10 to 15 minutes, once or twice daily. Consistency is key to supporting optimal meibomian gland function.

Why should I use Miracle Mist instead of just water or baby shampoo?

Water alone doesn't remove the bacteria that build up on your eyelids. Unlike harsh soaps like baby shampoo, Miracle Mist uses Hypochlorous Acid (HOCl), the body's natural defense molecule. It gently cleanses the delicate eyelid skin, supporting a healthy micro-environment without irritation or stinging.

Is Hypochlorous Acid (HOCl) safe for sensitive skin and eyes?

Yes. HOCl is naturally produced by your white blood cells. When properly formulated, it is highly effective at cleansing while being non-toxic, gentle, and non-irritating - ideal for sensitive skin and regular daily use around the eye area.

Can I use Miracle Mist while wearing contact lenses?

We recommend applying the Miracle Mist to closed eyelids after removing contact lenses for the best hygiene routine. Always follow the guidelines provided by your eye care professional.

What ingredients should I avoid in eye care products or eye makeup?

Optometrists often advise avoiding ingredients like fragrances, parabens, and strong detergents (like sulfates), as these can irritate the delicate skin of the eyelids and interfere with the tear film. Look for clean, simple formulas.

Why should I buy the Mist and the Mask together as a routine?

The two products are designed to work synergistically: Mist cleanses the eyelids of bacteria and residue (Step 1), and then the Mask applies heat to promote oil flow and moisture (Step 2). Using them together is the most comprehensive, Optometrist-enhanced approach to daily eye comfort.

What is the Dermii philosophy on long-term eye health?

Our philosophy, championed by our Optometrist-Founder Ally, is that prevention through simple, consistent daily care is vital. By maintaining good hygiene and regularly using therapeutic warmth, you can manage common irritations and support your eye comfort for years to come.