Delete your Lid Lover account
This page is for the Lid Lover app, made by Dermii. You can delete your account in the app, or ask us to do it by email. You don't need the app to ask.
Before you delete: any Blink Bucks not yet added to your Dermii account are lost when you delete. If a video is still in review, wait until your Blink Bucks are added, or email us first and we'll add what you're owed. Blink Bucks already added to your Dermii account stay there and you can still use them.
Delete it in the app
This is the quickest way. It's immediate.
- Open Lid Lover and sign in.
- Go to Settings.
- Tap Delete account.
- Confirm.
Your app data and videos are deleted straight away. Deleting in the app leaves your Klaviyo email profile (see "What stays" below). If you want that removed too, ask by email instead. Taking the app off your phone doesn't delete your account, so please use these steps first.
Ask by email instead
If you can't get into the app, email team@dermii.com.au from the email address on your Lid Lover account. Put "Delete my Lid Lover account" in the subject line. You don't have to give a reason.
We may reply with a short code or question to check the request really is from you. When it's confirmed, we add any Blink Bucks you're owed to your Dermii account, then delete your app account and email you to say it's done.
How long it takes: within 30 days of your email.
When you ask by email, we also remove your Klaviyo email profile and unsubscribe you, so you won't get our emails or texts again. Klaviyo keeps a short record that you've unsubscribed, so you aren't emailed again by mistake.
What gets deleted
When your account is deleted, in the app or by email, we remove:
- your email address from the app
- your routine sessions
- your check-ins and eye comfort ratings, including your day one and day thirty ratings
- your videos, including the sound, and their records
- your messages to Kellie
- your Blink Bucks list, the record of your videos and what they earned (credit already added to your Dermii account isn't part of this)
- your push notification token and reminder times
- the link between your account and your order number
- your Klaviyo email profile, if you ask by email (see above)
What stays, and why
- Your Klaviyo email profile, if you delete in the app. It holds the app activity recorded on it, such as sessions marked done and your day one and day thirty comfort scores. Our emails and texts aren't part of the app, so deleting your account doesn't remove it. To stop them, click unsubscribe in any email or reply STOP to any text. To have the profile removed, ask by email.
- Your Shopify order records. We keep these for tax and consumer law.
- Blink Bucks already added to your Dermii account. They're store credit held by Shopify, so they stay and you can still use them.
- A video already used in a post or ad, as you agreed when you sent it. Deleting your account doesn't take it down. To have it removed, email us and we'll do it within five business days. We can't take back copies other people have already shared.
Our hosting provider keeps routine backups, so deleted data can remain in them for a short time before they roll off.
If you plan to claim your money back
You can show your day one and day thirty ratings from the app or from the booklet (page 7 and page 18). Either works, and the app is never a condition of the money-back promise. Deleting your account doesn't cancel the promise, and it doesn't affect your rights under Australian Consumer Law. If you'd like a copy of your two ratings first, take a screenshot before you delete.
If you've already deleted your account and then want to claim, email team@dermii.com.au and we'll sort it out.
Only want the reminders to stop?
Turn them off in the app under Settings. Your account stays.
Questions
Email team@dermii.com.au. For how we look after your information, see the Lid Lover app privacy policy: https://dermii.com.au/pages/app-privacy